Shipping policy
Shipping Policy
Tallow & Honey Supplies LLC ships eligible products to destinations made available during checkout on tallowhoneysupplies.com.
Order Processing
Orders are generally processed within 1–3 business days.
Business days normally exclude weekends and public holidays.
During major promotions, product launches, holiday periods, or periods of unusually high demand, processing may require additional time.
Shipping Rates
Available shipping methods and applicable charges are displayed during checkout.
Our store may offer promotional free shipping, including free shipping on qualifying orders, when shown on our website or at checkout.
The website currently advertises free shipping on orders over $40; eligibility may depend on the destination, market, currency, or other conditions displayed at checkout.
Delivery Estimates
Delivery estimates depend on destination, carrier, shipping method, customs processing, and other logistical factors.
Any estimated delivery date provided at checkout or through tracking information is an estimate unless explicitly stated otherwise.
Tracking
Where tracking is available, customers will receive tracking information electronically after the order has been processed by the shipping carrier.
Tracking information may require time to update after shipment.
Shipping Delays
We make reasonable efforts to fulfill orders within the timeframe communicated to customers.
If we become aware that an order cannot be shipped within a promised timeframe, we will provide appropriate notice and, where required by applicable law, give the customer an opportunity to accept the delay or cancel the affected unshipped order for a refund.
U.S. online sellers are required to ship within the promised period or, where no period is stated, generally within 30 days; qualifying delays require appropriate customer notice and refund rights.
International Orders
International orders may be subject to:
- Import duties
- Customs charges
- VAT or other taxes
- Brokerage fees
- Local handling charges
Unless these costs are expressly included during checkout, the recipient is responsible for charges imposed by the destination country.
Customs clearance procedures may delay delivery.
Incorrect or Incomplete Addresses
Customers are responsible for entering complete and accurate shipping information.
Tallow & Honey Supplies LLC is not responsible for delays or failed deliveries caused by incorrect or incomplete information supplied by the customer.
If a parcel is returned due to an incorrect address or failure to collect the shipment, additional shipping charges may apply before reshipment.
Delivered but Not Received
If tracking indicates that a shipment was delivered but you cannot locate it, first check the delivery location, household members, neighbors, building reception, parcel lockers, and carrier information.
If the package cannot be located, contact us at:
support@tallowhoneysupplies.com
We will provide reasonable assistance with the carrier investigation process.
Lost Packages
If tracking has not updated for an unusually long period or a package appears lost in transit, contact us.
We may open an investigation with the shipping carrier before approving a replacement or refund.
Damaged Packages
If your products arrive damaged, contact support@tallowhoneysupplies.com and provide your order number and, where possible, photographs of the damaged item and packaging.
Confirmed issues will be handled in accordance with our Return & Refund Policy.
Multiple Shipments
Orders containing multiple products may occasionally be shipped separately.
Where this occurs, customers may receive more than one tracking number.