Refund policy
Return & Refund Policy
At Tallow & Honey Supplies LLC, we want our customers to feel confident when shopping with us. We stand behind the quality of our products and are committed to providing a fair and transparent return and refund process.
For questions regarding returns, refunds, damaged products, or order issues, please contact us at:
Tallow & Honey Supplies LLC
Website: tallowhoneysupplies.com
Email: support@tallowhoneysupplies.com
30-Day Satisfaction Guarantee
Eligible purchases are covered by our 30-Day Satisfaction Guarantee.
If you are not satisfied with your purchase, contact us within 30 days of delivery at support@tallowhoneysupplies.com.
Please include your order number, the email address used to place the order, and a brief explanation of your request.
Because many of our products are personal care, skincare, hair care, or hygiene products, opened or used items should not be mailed back unless our customer service team specifically instructs you to do so.
Where applicable, we may approve a refund under our satisfaction guarantee without requiring an opened personal-care product to be physically returned.
Unopened Products
Unopened, unused, and undamaged products may be eligible for return within 30 days of delivery.
Products must be returned in their original condition and packaging.
Customers should contact us before sending any return so that we can provide the appropriate return instructions.
Do not send a return to an address appearing on the original shipping package unless our customer service team confirms that it is the correct return address.
Damaged, Defective, or Incorrect Products
If your order arrives damaged, defective, leaking, materially different from what you ordered, or if you receive the wrong product, please contact us as soon as reasonably possible.
Send your order number and a description of the issue to:
support@tallowhoneysupplies.com
We may request photographs of the product and packaging so that we can evaluate the issue and improve our fulfillment process.
When we confirm that an item was damaged, defective, or incorrectly supplied, we may provide a replacement or refund at no additional cost to the customer.
Refunds
Once a refund is approved, it will be issued to the original payment method whenever technically possible.
After we process the refund, your bank, card issuer, PayPal, Shopify Payments, or other payment provider may require additional processing time before the funds appear in your account.
Original shipping charges are generally non-refundable unless the refund results from an error attributable to Tallow & Honey Supplies LLC or where applicable law requires otherwise.
Return Shipping Costs
For discretionary returns involving an item that was correctly supplied and is not defective, damaged, or incorrect, the customer is generally responsible for return shipping costs.
If the return is caused by our error, we will provide appropriate instructions and cover reasonable return shipping costs when required.
Order Cancellations
Orders may begin processing shortly after checkout.
If you need to cancel or modify an order, contact us immediately at support@tallowhoneysupplies.com.
We will make reasonable efforts to accommodate the request, but cancellation or modification cannot be guaranteed after an order has entered fulfillment or has been shipped.
Refused and Unclaimed Packages
Refusing delivery or failing to collect a package does not automatically constitute an approved return.
Additional shipping or handling charges caused by an incorrect address, refusal of delivery, failure to collect the parcel, or similar circumstances may be deducted from a refund where permitted by law.
Incorrect Shipping Address
Customers are responsible for providing accurate and complete shipping information.
If you discover an error after placing your order, contact us immediately.
Once an order has been shipped, we cannot guarantee that the carrier will be able to change the delivery address.
Abuse of the Return Policy
Tallow & Honey Supplies LLC reserves the right to refuse returns or refunds where there is reasonable evidence of fraud, return abuse, repeated misuse of our satisfaction guarantee, or intentional damage.
This provision does not affect any mandatory consumer rights.
Consumer Rights
Nothing in this policy limits any rights that cannot legally be excluded or restricted under applicable consumer protection law.
Where mandatory local consumer law provides greater protection than this policy, the mandatory law will apply.
Contact
For all return and refund requests:
support@tallowhoneysupplies.com
tallowhoneysupplies.com